How long will it take before my order ships? Burnish jewelry is made to order, so please allow 3-5 days for order processing.
How long does shipping take? We use USPS First Class mail for most packages, which usually takes about 3-7 business days within the USA. Priority mail usually takes about 3-7 days as well and Priority Express mail takes 1-2 business days. International orders sent using First Class Mail usually take 2-3 weeks, but can take much longer on occasion. International Priority can cut down that time to about 1-2 weeks. International Priority Express Mail can take 3-5 business days.
What is your return policy? If for any reason, you are not satisfied with your jewelry when it arrives, you may return it for a refund, minus the cost of shipping. You must return the item or items within 7 days of receiving your purchase in order to receive a refund. Items must be in original packaging and unworn. Please mail to: Burnish, PO BOX 110423, Anchorage, AK 99511.
Can I get my order gift wrapped? All orders come beautifully packaged in a chocolate brown gift box made from recycled paper and finished with a satin ribbon. Also, you may include a message at checkout with a brief note for me to include with your gift on a small gift tag (please keep it short so it will fit).
Can you send my gift order directly to the recipient? Yes, absolutely! If you would like me to ship your item to a friend as a gift, please enter their address as the shipping address, and I will ship directly to them.
I do not live in the USA. Will I have to pay customs fees? Yes, it is quite possible you may have to pay customs fees. In some places, especially the UK, these fees can be quite high. If you are concerned about this, please check your country's duty and tax rates before ordering, as I cannot estimate this for you.
Do you sell wholesale? We hope to start offering wholesale soon. Please contact me with any wholesale inquiries.