Please contact me right away if you are at all unsatisfied with your purchase. I will do what I can to resolve any problems so that you have a positive experience shopping with Burnish.
Order Production Time
Burnish jewelry is made to order, so please allow 3-5 days for order processing.
We use USPS First Class mail for most packages, which usually takes about 3-7 business days within the USA. Priority mail usually takes about 3-7 days as well and Priority Express mail takes 1-2 business days. International orders sent using First Class Mail usually take 2-3 weeks, but can take much longer on occasion. International Priority can cut down that time to about 1-2 weeks. International Priority Express Mail can take 3-5 business days.
If for any reason, you are not satisfied with your jewelry when it arrives, you may return it for a refund, minus the cost of shipping. You must return the item or items within 7 days of receiving your purchase in order to receive a refund. Items must be in original packaging and unworn. Please mail to: Burnish, PO BOX 110423, Anchorage, AK 99511.
All orders come beautifully packaged in a chocolate brown gift box made from recycled paper and finished with a satin ribbon. Also, you may include a message at checkout with a brief note for me to include with your gift on a small gift tag (please keep it short so it will fit). If you would like me to ship your item directly to a friend as a gift, please enter their address as the shipping address, and I will ship directly to them.
The buyer is responsible for any customs fees. Please be aware that in some countries , especially the UK, these fees can be quite high. I will not mark the customs form as a gift, as this is illegal for me to do so. Shipping times can vary greatly. Please contact me if you haven't received your package within 8 weeks for international packages. Though it does not usually take that long, packages have, on rare occasions, had an exceptionally long delivery time.
We hope to start offering wholesale soon. Please contact me with any wholesale inquiries.
Click here to visit our page on how to care for your jewelry.